SERVICES

Experience empowers business

We help our partners improve customer experience, promote conversion rate and accelerate growth

Experience empowers business

From experience innovation strategy to experience design implementation

Well help enterprises to promote customer experience and achieve business growth by integrating insights, strategies, design and technology. We centers on customer, focus on innovation of brand,
digital products, service and space to create experience that exceed consumer’s expectations.
  • Research strategy
    We analyze customer needs and unique enterprises advantages, tapping opportunist and creating diverse innovations. Defining workable experience strategy to create experience and service that exceed customer’s expectations
  • Service design
    We analyze consumer’s feature, behavior and journey from a user point of view, build service blueprint and create new service experience that exceed user’s expectations
  • Brand communication experience
    Well provides brand innovation service, from consumer culture research, brand strategy to communication content designs. We create brand communication experience that product innovation is consistent with user experience and brand image.
  • Digital experience
    We find out experience value from research, and turn it into interactive model that meet user’s need and usage scenario, and create visual experience and dynamic experience that people will never forget.
  • Space and off-line touchpoint experience
    We provide off-line experience shop and retail shop with a user-usage-based space experience design, consider every user touchpoint and create an experiential space through online and offline

We help many enterprises to improve customer experience and get great business performance

We master the world’s most advanced consulting methods and tools, accumulate cross-industry knowledge and experience, and constantly turn ideas into business value

From experience strategy to implementation, leading revolution with wholistic strategy.

We use a new co-innovate method to help our customer to accelerate customer experience improvement and achieve accelerated growth.
  • Research
    & Analyze
    Define
    Question
    Research
    We use research, analysis, insight and creativity to clearly and deeply understand the unmet needs and opportunities of each core customer touchpoint and market in the entire brand experience process, and create value for the enterprise.
  • Explore
    & Create
    Service
    Design
    Strategy
    We build service prototype by systematically and globally considering the inner system and process system of enterprise. We work with our customers to make strategic changes quickly through lightweight prototypes and rapid iterations.
  • Touchpoint
    Deepening
    Iteration
    Implement
    Implement
    We use integrated design of products, services, image, communication and environment to create a unique global customer experience and connect people and brands in meaningful ways. Establishing a fast path to market success, affecting customers and enabling innovation to grow.

We always put customer’s need and goals on first, persist on customer experience and committed ourselves to creating new experience and service.