From experience innovation strategy to experience design implementation
Well help enterprises to promote customer experience and achieve business growth by integrating insights, strategies, design and technology. We centers on customer, focus on innovation of brand, digital products, service and space to create experience that exceed consumer’s expectations.
Brand experience optimization
We analyze customer needs and unique enterprises advantages, tapping opportunist and creating diverse innovations. Defining workable experience strategy to create experience and service that exceed customer’s expectations
Customer experience & service design
We analyze consumer’s feature, behavior and journey from a user point of view, build service blueprint and create new service experience that exceed user’s expectations
Product experience design
Well provides brand innovation service, from consumer culture research, brand strategy to communication content designs. We create brand communication experience that product innovation is consistent with user experience and brand image.
Space experience design
We find out experience value from research, and turn it into interactive model that meet user’s need and usage scenario, and create visual experience and dynamic experience that people will never forget.
Experience management CEM
We provide off-line experience shop and retail shop with a user-usage-based space experience design, consider every user touchpoint and create an experiential space through online and offline
We help many enterprises to improve customer experience and get great business performance
We master the world’s most advanced consulting methods and tools, accumulate cross-industry knowledge and experience, and constantly turn ideas into business value
From experience strategy to implementation, leading revolution with wholistic strategy.
We use a new co-innovate method to help our customer to accelerate customer experience improvement and achieve accelerated growth.
Research & AnalyzeDefine Question
Research
We use research, analysis, insight and creativity to clearly and deeply understand the unmet needs and opportunities of each core customer touchpoint and market in the entire brand experience process, and create value for the enterprise.
Explore & CreateService Design
Strategy
We build service prototype by systematically and globally considering the inner system and process system of enterprise. We work with our customers to make strategic changes quickly through lightweight prototypes and rapid iterations.
Touchpoint Deepening Iteration Implement
Implement
We use integrated design of products, services, image, communication and environment to create a unique global customer experience and connect people and brands in meaningful ways. Establishing a fast path to market success, affecting customers and enabling innovation to grow.
We always put customer’s need and goals on first, persist on customer experience and committed ourselves to creating new experience and service.
